Kinbu Power Limited ("Kinbu Power", "we", "us", or "our") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — written in plain language so it's easy to understand.

1. Information We Collect

We only collect information that you choose to share with us, typically when you:

Contact us via WhatsApp, phone call, or our website's contact form to ask about products, pricing, or place an order.
Send us your name, phone number, email address, delivery address, or any other details needed to process an enquiry or order.
Interact with our website, social media pages (Facebook, Instagram, TikTok, X/Twitter, Google Business Profile), or messages — which may generate basic technical information such as device type or general location, collected by those platforms according to their own privacy policies.

We do not knowingly collect sensitive personal information such as financial account details, passwords, or government ID numbers through our website or chat channels.

2. How We Use Your Information

We use the information you share with us only to:

Respond to your enquiries about our products, pricing, and availability.
Process and fulfil your orders, including arranging delivery and after-sales support.
Communicate with you about your enquiry or order via WhatsApp, phone, or email.
Improve our products, services, and the experience of visiting our website and social pages.
Meet legal, regulatory, or accounting obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. WhatsApp & Social Media Messages

Many of our customers reach us through WhatsApp, Instagram, Facebook, TikTok, X, or our Google Business Profile. When you message us on these platforms, your conversation is subject to that platform's own privacy policy as well as this one. We use the contents of these conversations only to respond to you, process your order, and provide support — and we keep a record of these conversations for customer service and quality purposes.

4. How We Protect Your Information

We take reasonable steps to keep the information you share with us secure and to limit access to it to staff who need it to respond to your enquiry or fulfil your order. However, no method of electronic storage or transmission (including messaging apps and email) is ever completely secure, and we cannot guarantee absolute security.

5. How Long We Keep Your Information

We retain your information only for as long as is necessary to respond to your enquiry, fulfil your order, provide warranty or after-sales support, and meet our legal and accounting obligations.

6. Your Choices & Rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. You can also choose to stop messaging us on any platform at any time. To make any of these requests, simply contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page with a revised "last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach us at kinbupower@gmail.com or call/WhatsApp +234 814 646 2475.