Kinbu Power Limited ("Kinbu Power", "we", "us", or "our") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have — written in plain language so it's easy to understand.

1. Information We Collect

We only collect information that you choose to share with us, typically when you:

Contact us via WhatsApp, phone call, or our website forms (contact, quotation, installation, off-grid and installer application forms) to ask about products, pricing or installation, or to place an order or preorder.
Send us your name, phone number, email address, delivery address, or any other details needed to process an enquiry or order.
Interact with our website, social media pages (Facebook, Instagram, TikTok, X/Twitter, Google Business Profile), or messages — which may generate basic technical information such as device type or general location, collected by those platforms according to their own privacy policies.

We do not knowingly collect sensitive personal information such as financial account details, passwords, or government ID numbers through our website or chat channels.

2. How We Use Your Information

We use the information you share with us only to:

Respond to your enquiries about our products, pricing, and availability.
Process and fulfil your orders, including arranging delivery and after-sales support.
Communicate with you about your enquiry or order via WhatsApp, phone, or email.
Improve our products, services, and the experience of visiting our website and social pages.
Meet legal, regulatory, or accounting obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. WhatsApp & Social Media Messages

Many of our customers reach us through WhatsApp, Instagram, Facebook, TikTok, X, or our Google Business Profile. When you message us on these platforms, your conversation is subject to that platform's own privacy policy as well as this one. We use the contents of these conversations only to respond to you, process your order, and provide support — and we keep a record of these conversations for customer service and quality purposes.

3A. Website Forms & Our Customer Records

When you submit a form on this website, we collect the details you type into it — for example your name, phone number, email address, location, the product or service you ask about, your message, and (for installer applications) your business and project experience. We also record which page you submitted from and, where present, the campaign or referral source of your visit (such as a UTM tag), so we know which of our channels works. We do not use browser fingerprinting.

Why we use it (lawful basis under the Nigeria Data Protection Act 2023): to respond to your request, prepare quotations and carry out installations or orders (steps taken at your request, and our legitimate interest in running our business). Marketing messages are sent only if you tick the separate, unticked marketing box — that is consent, and you can withdraw it at any time.

Who handles it: your form details are sent securely from our website server to our customer-record system, Zoho CRM, which acts as a service provider (processor) for us, and we email a notification to our team and a confirmation to you through our email-sending provider. Zoho and our other providers may process data outside Nigeria; we use only providers that apply security safeguards. We do not sell your data.

Who can see it: only Kinbu Power staff and co-founders who need it to deal with your enquiry. Installer applications are kept separately from customer enquiries.

What we ask you not to send: please do not put your BVN, NIN, bank or card details, passwords or ID documents into any form. We will never ask for them through a website form.

3B. Google Reviews on This Website

Our homepage and Reviews page show reviews that customers have chosen to publish on Google. Our server reads them from the Google Business Profile of Kinbu Power Limited, using read-only access that the business has authorised. Visitors do not sign in to Google and no information about visitors is sent to Google to display them.

What is shown: the reviewer's public Google name (or “A Google user” if anonymous), their public profile photo if Google provides one, star rating, date, comment and our public reply. We do not receive reviewers' email addresses. We keep a temporary copy of these public reviews on our hosting provider's storage so the website is fast and does not call Google on every visit. The copy is refreshed about once a day, replaced as a whole, and deleted automatically no later than 29 days after it was fetched, in line with Google's Business Profile API policy. Reviews a customer edits or removes on Google disappear or change here at the next refresh.

The access credentials for this connection are stored only in our server settings, never in your browser or in the website's code. To remove or change your review, edit or delete it on Google. Reviews are also governed by Google's Privacy Policy.

4. How We Protect Your Information

We take reasonable steps to keep the information you share with us secure and to limit access to it to staff who need it to respond to your enquiry or fulfil your order. However, no method of electronic storage or transmission (including messaging apps and email) is ever completely secure, and we cannot guarantee absolute security.

5. How Long We Keep Your Information

We retain your information only for as long as is necessary to respond to your enquiry, fulfil your order, provide warranty or after-sales support, and meet our legal and accounting obligations. In practice we aim to keep enquiries that do not lead to a sale for up to 24 months after our last contact, customer and order records for up to 6 years for accounting and warranty purposes, installer applications that are not accepted for up to 12 months, and marketing details until you withdraw consent. After that we delete or anonymise them.

6. Your Choices & Rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. You can also choose to stop messaging us on any platform at any time. Under the Nigeria Data Protection Act 2023 you may also object to or restrict our use of your data, ask for a copy of it, withdraw consent (including unsubscribing from marketing, which does not affect your enquiry), and complain to the Nigeria Data Protection Commission. To make any of these requests, simply contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page with a revised "last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach us at info@kinbupower.com or call/WhatsApp +234 814 646 2475.

Privacy Policy